FAQs About Dry Cleaning

What is dry cleaning?

Dry cleaning is a method of removing stains and dirt from garments and fabric by using little or no water. Although literally, dry cleaning is not "dry" cleaning, as the process involves using liquid solvents but very little water. The term "dry cleaning" was coined to contrast the difference between water based cleaning and laundering with solvents.

A dry cleaning system requires certain elements. These include a rotating wash cylinder, a tank for storing solvent, a pump to circulate the solvent, a dryer, filters, a distillation system, and of course, the solvent. Optional components include vapor absorbers or a refrigerated condenser for capturing solvent vapors, a moisture injection system, and computer or card controllers among others.

Solvents most widely used in dry cleaning are perchloroethylene and hydrocarbon. Dry cleaning solution consists of approximately 98% pure solvent, 1% water, and 1% sizings and detergents. If impurities in water, sizing, or detergents make up any more than 1% of the solution, cleaning quality is often compromised by odors or dinginess.

Dry cleaning machines are similar to washing machines. Both use a large tumbling basket to facilitate the cleaning process. In dry cleaning, garments are placed in the basket, which is partially filled with solvent, and then tumbled to drop through the solvent. The agitation of the basket and the flushing action of the solvent do most of the cleaning.

Difficult stains require removal with chemical agents, water, steam, air, or vacuum, applied on what is called a "spotting board." Cleaners may perform one or more of these techniques either before or after dry cleaning to remove individual stains.


Why do my clothes smell of solvent or other odors such as petrol or kerosene?

If clothes returned from your dry cleaner smell of solvent, it's time to change cleaners. Odors, such as these, are signs of impure solutions and bacteria growth in the system.


Why dry clean when you can wash at home?

Frequent dry cleaning prolongs the life of your garments and textiles. Some stains are invisible at first or may simply go unnoticed. Dry cleaning your garments on a regular basis can minimize the chance of irreparable damage including set in stains, insect infestations, or ground-in soil that takes on the abrasive quality of sandpaper as it rapidly wears down fibers.

Cleaning FAQs

How do I know if my garment can be serviced?

With the exceptions of suede and leather, Fabrikare accepts most garments for service. However, we suggest you bring your item to one of our outlets so that our staff can perform a hands-on evaluation. For instance, if an item is badly stained, our assessment may save you the cost of cleaning a garment that will not come completely clean.


Is stain removal guaranteed?

Fabrikare offers a best cleaning guarantee. This means that we use the best possible method in processing each garment we accept. If it is our professional opinion that stain removal may cause further damage to your garment or compromise our best cleaning guarantee, we may not be able to remove some stains.


Will stain removal delay my order?

Yes, difficult stains may delay your order by one or two days.


Can Fabrikare restore colors from faded garments?

We sometimes may be able to restore the sheen and we may be able to re-dye certain garments.


Do you mend/darn/reweave garments?

Yes.


Does mending/darning/reweaving increase the delivery time of the order?

Yes, usually by a day or two.


Do you clean garments which have been darned or have weak fabric?

Please check with our outlet staff for an evaluation. Although we may accept garments that have darning jobs, we do so only on a case-by-case basis.


My garment has lost its shape. What can you do about it?

We may be able to reshape it. Kindly contact our staff for an evaluation.


My garment has failed your cleaning assessment. Will you still clean it?

Yes, but at your own risk and only after you have signed a release.

Pickup & Delivery FAQs

How fast can I have my garments back?

Although certain items may require longer, you can generally expect most orders to be completed within three business days.


Do you have express services?

We offer express services for an additional fee.


Can an order in process be expedited?

We may be able to accommodate your request. Please call us.


Do you offer a home delivery pickup/delivery service?

Yes. The number of minimum pieces for home pickup and delivery is 10 pieces unless the pickup address is on our route. For more details please call us at 27904141.


Do you home deliver clothes dropped at your outlets?

Due to the possibility of delivery mix-ups, we do not offer such a service at this time.


How long do you store finished garments?

45 calendar days.

Fabrikare Policy FAQs

Can I get my clothes hung?

Your garments may be either hung or folded as you prefer. We ask that you tell us your preference at the time you place your order.


Do you take personalized instructions for garments?

Due to the volume of garments we may not be able to oblige your request. Please contact the outlet nearest to you for more details.


I've lost my ticket/invoice. How can I claim my garments?

Please contact the outlet where our friendly staff will help you find your order.


Will each of my garments get packaged with a separate garment cover or shopping bag?

Extra packaging is available at a small additional fee.


Can I maintain a credit account or pay later?

We only accept cash at delivery.


Where can I see a more detailed list of your terms and conditions?

Terms and conditions are printed on the back side of the invoice.